CCPoker Privacy Policy — Your data is our responsibility

1 Role & Scope

CCPoker (ccpoker.pro) is a trusted online gaming platform serving players in Bangladesh and around the world. We understand how important your personal information is to you, which is why CCPoker takes every user's privacy seriously and protects it with the utmost care.

This Privacy Policy It will tell you what data we collect, why we collect it, how we store it, and the circumstances under which it may be shared with third parties. This policy applies to the CCPoker website, mobile app, and all related services.

CCPoker believes transparency is the foundation of trust. Rather than dense legal language, we present our privacy policy in clear, plain English so you can easily understand exactly what we do — and do not do — with your data.

2 What data we collect

CCPoker only collects information that is truly needed. We never request or retain unnecessary data. The table below shows what types of data we collect and why.

We collect data directly from you (during registration and use) and automatically (through cookies and log files). In some cases, data may also be verified through third-party KYC providers as part of the verification process.

3 How Your Information Is Used

CCPoker uses your data only for legitimate and necessary purposes. The primary reasons we use your data are outlined below.

• Account management: For registration, login, and identity verification.
• Payment Processing: To process deposits, withdrawals, and financial transactions.
• Customer Support: To respond to your questions, complaints, and support requests.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Fulfilling legal obligations: To meet regulatory requirements.
• Service Improvement: To improve your experience and develop new features.
• Promotional Communications: To inform you about bonuses and offers, with your consent.

4 Data Sharing Policy

CCPoker may share information with third parties only in strictly limited circumstances and under tight controls. We never sell your data for commercial purposes.

Circumstances under which data may be shared:

• Payment Processors: With payment partners such as bKash, Nagad, Rocket, or crypto gateways — solely to process transactions.
• KYC verification providers: With accredited institutions for identity verification.
• Legal authorities: Upon a valid court order or regulatory request.
• Technology Partners: Server hosting and cybersecurity service providers — bound by strict confidentiality agreements.
• Anti-fraud system: For fraud detection and prevention.

CCPoker maintains strict Data Processing Agreements (DPA) with all third parties. They are permitted to process data only for specified purposes and may not use it for anything else.

5 Cookie & Tracking Policy

CCPoker uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the website remember your preferences.

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your language, theme, and preference settings.
• Analytics Cookies: Collects website usage statistics — fully anonymized.
• Performance Cookies: Used to monitor page load speed and detect errors.

You can turn off non-essential cookies at any time from your browser settings. Note that disabling certain cookies may affect the functionality of some website features.

6 Data Retention & Deletion

CCPoker does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations.

• Active Account Information: Retained for as long as the account remains active.
• Financial transaction records: Typically 5-7 years as required by law.
• KYC documents: At least 5 years after account closure.
• Gaming Logs: Up to 3 years for fraud investigation purposes.
• Support Contact: 12 months after issue resolution.

If you request account closure, CCPoker will delete or deactivate your data as quickly as possible — although data required by legal obligations will be retained for the applicable period.

7 Your rights and controls

CCPoker believes every user should have full control over their own data. That is why we uphold the following rights.

• Right to Access: You can request to see what data we hold about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You can receive your data in a commonly used format.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, email [email protected] or reach us via the platform's live chat. We will generally respond to your request within 30 days.

8 Security Measures

CCPoker employs industry-leading technology and practices to keep your data secure. Our security measures are continuously updated and tested.

• SSL encryption: All data transfers are encrypted with 256-bit SSL.
• Encrypted database: Stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Firewall & DDoS Protection: Advanced protection at the server level.
• Restricted Access Control: Only authorized personnel may access specific data.

In the event of a security incident, CCPoker will promptly notify affected users and take all necessary action.

9 Minor Protection

CCPoker is strictly prohibited for anyone under 18. We do not knowingly collect or process personal data from minors.

Age verification is mandatory during registration. If a user is found to have registered with a false age, their account will be immediately suspended and all associated data will be deleted.

If you believe a child or minor you know is using CCPoker, please contact us immediately. We will take swift action.

10 Contact & Complaints

Our dedicated team is always ready to handle any privacy-related questions, concerns, or complaints. We take every request seriously and aim to respond as quickly as possible.

• Email: [email protected] (for privacy-related matters)
• Live Chat: Log in to the platform and reach us directly via live chat.
• Response Time: Typically within 7 business days; sooner for urgent matters.

If changes are made to this privacy policy, we will post a notice on the website and notify you at your registered email address. Continued use of the platform after any changes constitutes acceptance of the updated policy.