CCPoker Terms and Conditions — Complete Guide

1 General Terms & Introduction

These Terms & Conditions form a legal agreement between the CCPoker platform (ccpoker.pro) and its users. CCPoker is an online gaming service provider offering slots, bingo, Sports Betting, and Live Casino services to players in Bangladesh and other regions.

When you register on CCPoker or begin using the platform, you Terms and Conditions, you agree to comply with all applicable policies, including our Privacy Policy and Responsible Gaming guidelines. These terms may be updated from time to time, and continued use of the platform after any changes constitutes your acceptance of the updated terms.

CCPoker believes that transparency and integrity are the foundation of any lasting relationship. We encourage you to read and fully understand these terms. If you have any questions, our support team is always ready to help.

2 Eligibility & Registration

To register on CCPoker, you must meet the following requirements. CCPoker's decision is final in determining eligibility to use the platform.

• You must be 18 years of age or older. Accounts belonging to minors will be closed immediately.
• You must not be a resident of any country or region where online gaming is prohibited by law.
• Each person may only create one account. If multiple accounts are found, all of them will be closed and the associated balances may be forfeited.
• All information provided during registration must be accurate and up to date.
• You will be required to submit the necessary documents for KYC (Know Your Customer) verification.
• Automated betting using professional tools or software is strictly prohibited.

Once registration is complete, CCPoker will verify your information. If any details are found to be false or incomplete, your account may not be approved.

3 Account Security & Responsibility

You are solely responsible for the security of your CCPoker account. It is your duty to notify us immediately of any unauthorized activity related to your account access.

• Do not share your password with anyone or write it down anywhere.
• Do not share your account with anyone else — including family members.
• Always log out after using a public or shared device.
• If you notice any suspicious activity, change your password immediately and contact our support team.
• Keep Two-Factor Authentication (2FA) enabled — it is strongly recommended for your security.

CCPoker will never ask for your password or PIN via email or message. If you receive such a request, treat it as a phishing attempt and notify us immediately.

CCPoker will not be liable for any losses resulting from unauthorized transactions on your account, unless it is proven that the incident was caused by a fault in our systems.

4 Deposit, Withdrawal & Payment Policy

CCPoker supports the most popular payment methods in Bangladesh. The following rules apply to all deposits and withdrawals.

• Supported Payment Methods: bKash, Nagad, Rocket, and USDT (cryptocurrency).
• Minimum Deposit: BDT 500 (or equivalent). Maximum limits may vary depending on the payment method.
• Minimum Withdrawal: BDT 1,000. Processing time is typically 1–24 business hours.
• KYC verification must be completed before withdrawals can be processed.
• Where possible, withdraw using the same method you used to deposit — this helps speed up the process.
• Accounts involved in money laundering or suspicious transactions will be suspended and the relevant authorities will be notified.
• CCPoker is not responsible for any funds lost due to incorrect payment details provided by the user.

5 Bonus & Promotion Terms

CCPoker regularly offers a variety of bonuses and promotional deals. Each offer comes with specific terms that you should read carefully.

• Welcome Bonus: For new players only, applicable once per account.
• Wagering Requirement: To withdraw bonus funds, you must meet the specified rollover requirement (typically 20x–35x).
• Bonus funds cannot be withdrawn directly — they can only be used for gameplay.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed.
• Each promotion has its own validity period — once it expires, the bonus will be automatically cancelled.
• CCPoker reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Any attempt to abuse promotions or exploit the system will result in account closure.

For full details on current promotions and bonus offers, visit our Promotions Page View.

6 Prohibited Activities

The following activities are strictly prohibited on the CCPoker platform. Violations will result in immediate account suspension and possible forfeiture of any associated balance.

• Using bots, scripts, or any form of automated software.
• Exploiting any technical vulnerabilities or bugs in the game system.
• Harassing, threatening, or disrespecting other players.
• Using the platform for money laundering or processing illegal funds.
• Creating multiple accounts for the same individual or household.
• Registering using a false identity or another person's information.
• Abusing chargebacks or payment disputes.

7 Responsible Gaming Policy

CCPoker believes gaming should be a form of entertainment and should never lead to financial stress or mental health issues. That is why Responsible Gaming is our top priority.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Self-Suspension: You can temporarily suspend your account for a set period of time.
• Permanent Exclusion: You may permanently close your account at any time.
• Reality Check: Monitor your gaming behaviour by reviewing your session timer and spending summary.

If you are experiencing a gaming problem, please reach out to us. Our team is ready to provide the right support. For more information, visit our Responsible Gaming Visit the page.

8 Dispute Resolution

If you have a dispute or complaint, please contact our support team first. We always prioritize a friendly resolution.

• An initial response will be provided within 48 business hours of submitting a complaint.
• Complex matters may take up to 7 business days to resolve.
• CCPoker's technical records and logs shall be considered conclusive evidence in all disputes.
• If you are not satisfied with our decision, you may appeal to the relevant licensing authority.

In any dispute regarding game outcomes, the data from CCPoker's RNG (Random Number Generator) system shall be considered final. All RNG systems are regularly audited by independent third-party organizations.

9 Term Changes & Updates

CCPoker reserves the right to modify, amend, or update these Terms & Conditions at any time. For significant changes, we will notify you by email or through a platform notification.

• Continuing to use the platform after any changes to the terms will be considered acceptance of the updated terms.
• The date of each update will be noted at the top of the page under "Last Updated".
• If you do not agree to the updated terms, you may request to close your account.

10 Contact & Support

For any questions, complaints, or assistance, our support team is available 7 days a week, 24 hours a day. We respond in both Bengali and English.

• Email: [email protected] (for general inquiries and complaints)
• Live Chat: Log in to the platform and reach us directly via live chat.
• Response Time: Typically 1–6 hours; faster for urgent cases.

For a faster resolution, please contact us with your account ID and a detailed description of your issue. CCPoker is committed to providing the best possible experience for all users.